Privacy Policy

This Privacy Policy describes the personal-data practices of 7C Life and SEVEN CHAKRAM RESOURCE CENTRE (002053118-T) , referred to in this policy as “7C Life”, “we”, “us” or “our”.

This policy applies to personal data processed through our website at 7clife.org, online forms, Google services, event registrations, pilgrimage registrations, donations, enquiries, volunteering, WhatsApp, email, Mailchimp, social-media platforms and activities conducted by 7C Life.

By interacting with us or providing personal data, you acknowledge that you have had the opportunity to read this Privacy Policy.

Where applicable law specifically requires consent for particular processing, tracking, marketing or sensitive personal data, we will seek to obtain the appropriate consent.

Nothing in this policy excludes or limits any statutory right, obligation, protection or remedy that cannot lawfully be excluded.

Where we determine why and how personal data is processed, we act as the data controller or equivalent responsible organisation under applicable privacy law.

Where applicable legislation requires us to appoint a Data Protection Officer, we will comply with the applicable appointment and notification obligations.

7C Life is based in Malaysia. Our principal data-protection framework is Malaysia's Personal Data Protection Act 2010 [Act 709] , including applicable amendments, regulations, standards, codes, circulars and guidelines.

Depending on where an individual is located and whether the relevant law applies to our processing, additional legislation may include the EU General Data Protection Regulation, UK GDPR and Data Protection Act, California privacy legislation, Singapore's Personal Data Protection Act, Australian privacy legislation, Canadian privacy laws and other applicable international or regional privacy legislation.

Depending on how you interact with us, personal data may include:

• Identity details including name, title, age or date of birth where required.
• Contact details including telephone number, WhatsApp number, email and postal address.
• Event information including registrations for prayers, celebrations, programmes and activities.
• Travel information including passport information, nationality, emergency contacts, room preferences and other information reasonably required for pilgrimages.
• Donation and transaction information including amount, date, transaction reference, payment status and receipt information.
• Volunteer information including availability, interests and relevant activity information.
• Communications including emails, WhatsApp messages, form submissions, enquiries and feedback.
• Technical information including IP address, browser, device, operating system, referring website, approximate geographical information and timestamps.
• Usage and analytics information including pages viewed, interactions, sessions, events, referral information and website behaviour.
• Advertising and marketing information including advertising identifiers, campaign attribution and interactions measured using Meta or similar technologies.
• Cookie identifiers and other online identifiers stored or generated by website technologies.
• Photographs, video and audio where captured during 7C Life activities.
• Mailing-list information including email address, subscription status, campaign engagement and unsubscribe information.
• Security information generated by services such as Google reCAPTCHA.

We may obtain personal data directly from you when you contact us, complete a form, subscribe to a mailing list, register for an activity, make a donation, participate in a pilgrimage, volunteer or otherwise interact with 7C Life.

Information may also be collected automatically through our website using cookies, analytics tags, pixels, security systems, embedded services and similar technologies.

We may receive information from payment processors, Google, Meta, Mailchimp, website service providers, travel providers, social networks, authorised group representatives and other third parties where legally permitted.

If you provide information concerning another person, you should ensure you are authorised to do so and, where required, that the individual has been informed.

• administer prayers, programmes, events and sacred celebrations;
• process registrations and participation requests;
• organise pilgrimages, accommodation, transportation and related travel services;
• process donations and transaction records;
• issue receipts and confirmations;
• coordinate volunteers;
• respond to questions and enquiries;
• send service notices, confirmations and reminders;
• operate and secure the 7C Life website;
• analyse website traffic and user behaviour;
• measure advertising and promotional effectiveness;
• prevent spam, bots, fraud and abuse;
• manage mailing lists and newsletters;
• understand community engagement;
• maintain accounting and administrative records;
• comply with legal and regulatory obligations;
• protect the legal rights, security and safety of 7C Life and others; and
• perform another compatible purpose disclosed when information is collected.

Where applicable law requires a specific legal basis, processing may rely upon one or more of the following:

Some information may receive enhanced protection under applicable law, including information relating to health, religion, biometric information and other legally protected categories.

Because 7C Life conducts Hindu spiritual and religious activities, information supplied by an individual may sometimes reveal religious or spiritual beliefs.

We seek to process sensitive personal data only where reasonably necessary and where an appropriate legal basis or explicit consent exists as required by law.

Please do not submit unnecessary medical, financial, identification or other highly sensitive information through ordinary email, WhatsApp or public forms.

The 7C Life website uses cookies, tracking pixels, tags, scripts, local storage and related technologies to operate the website, maintain security, understand usage, measure engagement and support marketing activities.

Your browser may allow you to block or delete cookies. Doing so may affect website functionality.

Where applicable law requires consent before non-essential cookies or tracking technologies are activated, we seek to obtain that consent through an appropriate consent mechanism.

We use various services provided by Google and its affiliates in connection with our website, communications, forms, security, analytics and digital content.

Depending on the page or service being used, these technologies may include:

• Google Analytics;
• Google Tag Manager;
• Google reCAPTCHA;
• YouTube;
• Google Maps;
• Google Forms;
• Google Search-related services;
• Google Workspace services;
• Gmail and Google-hosted communications;
• Google Drive, Docs, Sheets or other Google productivity services where used operationally; and
• other Google technologies that may be introduced or used by 7C Life from time to time.

Google may independently receive technical and usage data including IP addresses, device information, browser information, cookies, interactions with embedded Google content and other identifiers according to the configuration of the relevant Google service.

Google processes information according to its own privacy documentation, account settings and contractual arrangements.

Our website uses or may use the Meta Pixel and related Meta Business Tools supplied by Meta, the operator of Facebook and Instagram.

These technologies may enable us and Meta to understand whether visitors interact with the website after seeing content or advertising on Meta platforms, measure conversions and understand website engagement.

Depending on configuration and your device, information transmitted through Meta technologies may include:

• IP address;
• browser and device information;
• page visits;
• website interactions;
• referral information;
• cookie or advertising identifiers;
• conversion events; and
• other online activity information.

Meta may process information under its own terms, privacy notices and platform settings.

Certain forms or website features may be protected using Google reCAPTCHA.

reCAPTCHA is used to help determine whether activity originates from a human user or automated software and to protect our website from spam, abuse and malicious activity.

Use of reCAPTCHA may result in Google receiving technical information relating to the user's browser, device, network and interaction with the website.

The information received by Google through reCAPTCHA is processed according to Google's applicable privacy and service terms.

Our website contains or may contain embedded YouTube videos and other Google-hosted content.

When you load or interact with embedded content, Google or YouTube may receive information about your browser, device, IP address, page visit and interaction with the embedded content.

If you are signed into a Google or YouTube account, your activity may also be associated with that account according to Google's settings and privacy practices.

Embedded content remains subject to the privacy, cookie and service practices of the relevant provider.

7C Life uses Mailchimp for mailing-list management, newsletters, announcements or other email communications.

When you subscribe to or receive communications through Mailchimp, information processed may include:

• your name;
• email address;
• subscription status;
• signup source;
• date and time of signup;
• delivery status;
• unsubscribe activity;
• campaign interaction information; and
• other information voluntarily supplied.

Mailchimp may process personal information on our behalf as a service provider or processor and may also process certain information for its own legitimate operational purposes in accordance with its applicable privacy terms.

You may unsubscribe from marketing emails using the unsubscribe facility contained in eligible messages.

Payments and donations may be processed through third-party payment gateways, banks or payment service providers, including services linked from the 7C Life website.

Where a payment is completed through a third-party payment page, financial information entered directly into that service is processed by the relevant provider under its own terms.

7C Life may receive transaction information such as name, amount, transaction reference, payment status, date and contact information required for accounting, reconciliation, receipt issuance and legal compliance.

We do not require visitors to send complete payment-card credentials through ordinary email or WhatsApp.

Information supplied for prayers, events, celebrations or programmes may be used to administer participation, provide updates and make necessary operational arrangements.

For pilgrimages and travel programmes, information may be disclosed where necessary to travel agencies, airlines, hotels, transportation providers, tour operators, insurers, immigration authorities, government bodies and related service providers.

Health, dietary, accessibility or emergency-contact information supplied for travel or events may be treated as sensitive personal data where applicable.

If you contact 7C Life using WhatsApp, email or another communications platform, both 7C Life and the relevant service provider may process information associated with the communication.

We may retain correspondence where reasonably necessary to respond to an enquiry, manage participation, maintain records, address disputes or comply with law.

Communications through third-party platforms are also subject to the provider's own privacy and security practices.

Photography, video recording or audio recording may occur during public events, prayers, celebrations, pilgrimages or community activities.

Where legally permitted, material may be used for event documentation, archival purposes, community communications, educational content, website content and 7C Life promotional activities.

Where applicable law requires specific individual consent for a particular use, we will seek appropriate consent.

If you have a concern about an identifiable image or recording of you published by 7C Life, contact us and we will assess the request in accordance with applicable law.

Personal data may be disclosed where reasonably necessary to:

• authorised 7C Life personnel and volunteers;
• WordPress, hosting and website infrastructure providers;
• Google and Google-related service providers;
• Meta, Facebook and Instagram-related services;
• Mailchimp and related email service providers;
• payment processors and banks;
• travel agencies and pilgrimage providers;
• hotels, airlines and transportation companies;
• cloud storage and information-technology providers;
• professional advisers including accountants, auditors, insurers and lawyers;
• government, regulatory, tax or law-enforcement authorities where legally required; and
• another party where disclosure is otherwise lawfully permitted or required.

Some providers used by 7C Life operate global infrastructure. Personal data may therefore be stored or processed outside Malaysia.

These providers may include Google, Meta, Mailchimp, social-media platforms, cloud providers, payment processors and travel-related service providers.

Where personal data is transferred outside Malaysia, we seek to comply with applicable Malaysian cross-border transfer requirements.

Where another applicable privacy law requires a specific transfer safeguard, we may use recognised contractual provisions, adequacy mechanisms, consent, contractual necessity or another legally permitted transfer basis.

We retain personal data only for as long as reasonably required for the relevant purpose or a period required or permitted by applicable law.

Relevant factors may include:

• the reason the information was collected;
• the duration of our relationship;
• event or pilgrimage requirements;
• accounting and tax requirements;
• legal limitation periods;
• security and fraud-prevention requirements;
• audit requirements;
• existing complaints or disputes; and
• applicable regulatory obligations.

Information that is no longer reasonably required will be deleted, destroyed, anonymised or otherwise handled in accordance with applicable requirements and technical limitations.

We seek to use reasonable technical, organisational and administrative measures designed to protect personal data from unauthorised access, loss, misuse, alteration, disclosure or destruction.

Depending on circumstances, safeguards may include access controls, passwords, secure hosting, encrypted communications, backups, software updates, restricted administrative access and service-provider controls.

No internet connection, electronic transmission, website, database, third-party platform or storage system can be guaranteed to be completely secure.

Where we become aware of a personal data breach, we will assess the incident and take reasonable steps to contain, investigate and address it.

Where applicable law requires notification to the Personal Data Protection Commissioner, another regulator or affected individuals, we will seek to make the notification within the applicable legal timeframe.

Depending on applicable law, you may have one or more of the following rights:

How to Exercise Your Rights

Send your privacy request to 7chakram@gmail.com .

We may request reasonable information to verify your identity and locate relevant records before processing a request.

A request may be limited or refused where a lawful exemption applies, including where disclosure would adversely affect another person's rights or where applicable law otherwise permits refusal.

Where legally permitted, we may communicate information regarding prayers, festivals, events, pilgrimages, programmes, volunteering and other 7C Life activities.

Marketing communications may be sent through email, Mailchimp, WhatsApp or other communication channels where legally permitted.

Where consent is required by applicable law, we will seek that consent before sending relevant marketing communications.

You may unsubscribe from eligible email communications using the unsubscribe mechanism contained within the message or by contacting us.

Marketing opt-out does not necessarily prevent us from sending operational or transactional messages relating to a booking, event, donation or other existing interaction.

The general 7C Life website serves a broad community audience and is not designed primarily for the collection of personal information from young children.

Where a child participates in an activity, programme or event, personal information may be requested from a parent, guardian or authorised adult.

Where parental or guardian consent is legally required, we seek to obtain appropriate consent.

If you believe a child has supplied personal information improperly, please contact us.

We do not intend to make decisions producing legal or similarly significant effects on individuals solely through automated processing unless the activity is lawful and appropriate safeguards are implemented.

Analytics and advertising technologies may perform automated measurement, attribution, audience analysis or categorisation, but these activities are distinct from decisions made by 7C Life that produce significant legal effects.

The website may contain or interact with services operated by third parties including Google, YouTube, Meta, Facebook, Instagram, Mailchimp, WhatsApp, TikTok, payment providers, Google Forms, maps and other external platforms.

When you interact directly with an external platform, the platform may independently process personal data according to its own privacy policy, cookies and terms.

7C Life does not control all independent processing performed by third-party providers.

We encourage users to review the privacy settings and privacy policies of services they use.

7C Life operates or may operate profiles on Facebook, Instagram, YouTube, TikTok and other social platforms.

Information posted publicly, commented on or sent through these platforms may be processed by both 7C Life and the platform operator.

Social-media providers determine their own privacy, advertising and data-processing practices.

You may be able to control cookies and tracking technologies through our website consent controls, your browser settings, device settings and settings provided by Google, Meta or other service providers.

Browser-based “Do Not Track” signals are not implemented uniformly across all services. Where applicable law requires us to recognise a particular legally mandated opt-out preference signal, we will seek to comply with that requirement.

Blocking certain cookies or scripts may affect embedded videos, maps, forms, analytics or other site features.

If you believe your personal data has been handled incorrectly or you have a privacy concern, please contact us so that we can investigate.

Malaysian Privacy Regulator

Where applicable, individuals may also have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

Individuals in another jurisdiction may also have the right to contact the relevant privacy or data-protection regulator where applicable law provides such a right.

We may update this Privacy Policy when our activities, technology, service providers, legal obligations or privacy practices change.

The Policy Version date identifies the substantive version of this policy.

The Current as of date displayed at the top of the page is generated automatically each day and confirms the date on which the displayed policy is being viewed. It does not mean that the policy was substantively amended on that date.

Where a material policy change requires additional notice or consent under applicable law, we will seek to provide such notice or obtain consent as required.